Leaders Understand Service

It continues to surprise me, and it shouldn't, that leaders and business owners don't understand some of the most common sense basics about service and sales. If someone says I want to buy from you, you should respond with a courteous and quick followup and take the order.

I recently tried to purchase a gift certificate from a small business retailer. I tried doing it on the website on a Sunday evening and it was not available on the website, the website was not set up to take the transaction.

So I took the time to look up the email contact for the owner, who I know, and sent an email. I asked that I be called the next day so I could purchase a gift certificate as a gift. At this point, I am asking the company to call me so I can spend money. Not maybe, not let me see if you have what I want.

I got an email back from the owner indicating that they didn't offer gift certificates through the website and to call the store the next day and ask for the owner. I had already made two attempts to spend my money with this company and now the owner put it back to me to make the contact.

If you are a leader or business owner, don't let opportunities to make a sale, to wow your customers and build your reputation for excellent service and responsiveness get lost.

Leadership Matters

Leadership Matters

Strategic Planning for Business
Jan. 7
7:30 am breakfast
8 - 10 am. workshop

You know you need to do something to jumpstart your business or organization in 2010, but what? Strategic planning is a proven process helping businesses plan for and realize a more prosperous future. Set in place the goals and strategies that will change your results and the way you do business.

Dayton Racquet Club
40 N Main St
Dayton OH

Space is Limited

$47 (includes breakfast, parking at KT, workshop and handouts)
Register at
www.donnachildsconsultants.com

Leaders don't procrastinate

Leaders don't wait for later, for a better time or for a lighter work load to do what needs to be done. If it is something that is apparent it needs addressing or a change needs to take place, then a leader will tackle it now. Waiting for a more opportune time or when things slow down is not a good choice, it's procrastination or avoidance or laziness.



GE has owned NBC since 1986. We are in a down economy, there is a downturn in advertising revenue and a tight market to secure financing. GE is taking steps to shed the entertainment piece of its business because it believes it is a good business decision for the company. Maybe there would have been a better deal to be made had the leadership waited until the turnaround was stronger, say 2011.



As a leader, are you procrastinating about something that you should be doing? Strategic planning, adding sales staff, firing a poisonous manager, or improving your customer service. You know you need to do something and now is as good a time as any. Chances are the situation won't change until you change your mind about procrastinating and take action. Don't forget, leaders don't procrastinate.